Viswajith V - My Blog » server maintenance

SupCenter10.co.uk – Successful Pre-Upgrade Stage Passed!

V Viswajith — Thu, 24 Jan 2008 12:00:00 +0000

Our Technical Department is happy to inform you that the pre-upgrade maintenance of SupCenter10.co.uk, scheduled for today, passed without any complications, and with a very short downtime. Now, after the first stage is successfully completed, the server is ready for the next step of its essential hardware upgrade – the installing of the new HDDs (Hard Disk Drives). The upgrade is scheduled for next week and, as soon as we receive information from our Data Center, we shall announce the exact date and time.

Thank you very much for your understanding! Please, remember that we are performing all these upgrade procedures to ensure highest quality web hosting services and technical support.

SupCenter55.com – Urgent Data Transfer Maintenance

V Viswajith — Wed, 23 Jan 2008 12:00:00 +0000

Our Technical Department would like to inform you that an urgent data transfer maintenance is going to be carried out on SupCenter55.com server on January 24th, 2008, from 9:00 AM to 3:00 PM GMT (4:00 AM to 10:00 AM EST). Downtime of about 2 hours is to be expected for all web hosting services.

As you have probably noticed, due to an unknown hardware problem, the machine has been suffering occasional timeouts. Our technical team will resolute the problem shortly. However, as our purpose has always been to ensure highest quality web hosting services and technical support, we shall comply with our policy in such cases and take immediate corrective actions. The decision of our Technical Department, in order to secure excellent web hosting environment for all SupCenter55.com users, is to transfer all their account data to a new machine – SupCenter100.com, which will not simply take over the operational responsibility for all their web hosting services, but will also guarantee optimal level of working performance and reliability due to the better hardware parameters of the server itself.

During the procedure all the data, that is to be transferred to the new server, will remain absolutely undamaged. All account login details of the users will also remain unchanged. We would like to offer an apology for any inconvenience you might encounter during the downtime.

SupCenter10.co.uk – Pre-Upgrade Maintenance Scheduled

V Viswajith — Wed, 23 Jan 2008 12:00:00 +0000

Our Technical Department would like to inform you that a pre-upgrade maintenance is going to be performed on SupCenter10.co.uk. The maintenance is scheduled for 9:00 AM GMT (4:00 AM EST) on January 24th, 2008, with around 2 hours expected downtime.

The re-arrangement of the server partitions, that is going to be carried out, will prepare the server for next week’s entire replacement of its HDDs (hard disk drives) with new better and faster ones. In result, the working performance of the server will be uplifted enormously and the occasional timeouts you might have been facing once in a while will be totally eliminated.

The installing of the new hard disk drives is planned for next week, and we shall let you know about it well in advance. We give our guarantees that the information stored on the server will not be affected in any way and would like to apologize for any inconvenience you might suffer during the downtime.

Upgrade of SC301 to be Re-scheduled

V Viswajith — Wed, 21 Nov 2007 12:00:00 +0000

We would like to inform you that, due to problems with the chassis needed for the addition of the new hard-disk drives, the upgrade of SC301, scheduled for November 20, was not completed. Currently the server is working without any problems and we will re-schedule the activities as soon as the necessary parts are delivered. Thank you for your patience regarding this matter!

SupremeCenter7 – Urgent Maintenance Scheduled

V Viswajith — Tue, 20 Nov 2007 12:00:00 +0000

In the next three days SupremeCenter7.com will undergo maintenance for the purpose of adding new HDDs (hard disk drives) and the performing of other activities, which is expected to cause two or three downtimes of about one hour to all web hosting services. Please, accept our apologies for any inconvenience caused.

SC301.com to Undergo Maintenance

V Viswajith — Mon, 19 Nov 2007 12:00:00 +0000

We would like to bring to your attention that maintenance of the SC301.com server will be performed on Tuesday, November 20. The maintenance is scheduled to start at 13:00 GMT and last no more than 6 hours (from 08:00 to 14:00 EST). The estimated downtime is not expected to exceed 2 hours for all services (websites, e-mails, FTP, control panel, etc.). The reason for the maintenance is the need of urgent hardware upgrade. The activity is not expected to affect the data stored on the server.

SupremeCenter44 – Maintenance Scheduled

V Viswajith — Mon, 29 Oct 2007 12:00:00 +0000

We would like to inform you that our server SupremeCenter44 is scheduled to undergo maintenance on Wednesday, October 31. The action will be performed between 12.00 to 20.00 GMT (08:00 to 16:00 EST) and is expected to cause about 2-hour downtime to all services. The goal of the maintenance is to optimize the server performance and improve its data storing capabilities.
We apologize for the inconvenience that the maintenance will cause to you or your business!

SupCenter10.co.uk to undergo maintenance

V Viswajith — Fri, 26 Oct 2007 15:51:22 +0000

We’d like to inform you about an upcoming server maintenance on one of our UK data center servers – supcenter10.co.uk. The procedure will be executed on October 27th, at 02.00 AM GMT ( 09.00 PM EST, October 26th), and is scheduled to take up to 4 hours.

The maintenance will be related to a rack adjustment, which will allow for the addition of new servers to our UK server network. Consequently, the procedure will cause a 2-hour downtime to all services that you run on the server in question.

Please accept our apologies for any inconvenience caused in advance.

SupremeCenter Servers 10, 13, 14, 15, 16, 17, 18, 19 to Undergo Maintenances

V Viswajith — Fri, 19 Oct 2007 12:00:00 +0000

Our Technical Department would like to bring to your attention that several servers are scheduled to undergo maintenances during the next week. The reason that provoked the need of the maintenances is the replacement of obsolete hardware.
All maintenances will be performed between 10.00 to 14.00 AM GMT (05.00 to 09.00 AM EST) on October 22, 23 and 24, as follows:

On Monday, October 22 – SupremeCenter servers 10, 13 and 14 with downtime as follows:
- about 1 hour for SupremeCenter10
- about 4 hours for SupremeCenter13 and SupremeCenter14, including 60 minutes downtime of the websites and MySQL servers, and about 4 hours downtime of the Control Panel, FTP and mailing services.

On Tuesday, October 23 –
SupremeCenter servers 15, 16 and 17 with downtime as follows:
- about 2 hours for SupremeCenter15
- about 4 hours for SupremeCenter16 and SupremeCenter17, including 60 minutes downtime of the websites and MySQL servers, and about 4 hours downtime of the Control Panel, FTP and mailing services.

On Wednesday, October 24 – SupremeCenter servers 18 and 19 with downtime as follows:
- about 1 hour for SupremeCenter18
- about 4 hours for SupremeCenter19, including 30 minutes downtime of the websites and MySQL servers, and about 4 hours downtime of the Control Panel, FTP and mailing services.

The activities that will be performed will not affect the data that is stored on the servers.

SupremeCenter41, 44 and 45 Servers Passed Emergency Maintenance

V Viswajith — Thu, 18 Oct 2007 12:00:00 +0000

An emergency maintenance was performed by our data center AlphaRed. Their Technical Department informed us that a whole rack, with all its servers, must be moved urgently to a new data center. The maintenance started at 06.00 AM GMT (01.00 AM EST) and was supposed to take no more than 10 hours. The downtime that each one of the following servers has experienced was 4 hours.
SupremeCenter41
SupremeCenter44
SupremeCenter45
Please, accept our sincere apologies regarding this matter!

P.S. We understand the inconvenience that the entire action has caused to you, and it is obvious that we will have to remove some failings that are common for our and AlphaRed’s business models, especially in the “emergency” part.